We aim to deliver all items in 10 to 20 working days, although depending on the area most of the items are delivered in 10 days. If there is a delay we will notify you ASAP. Our delivery company will contact you to arrange a delivery date and time. Please send your mobile and landline number once you have placed the order. All deliveries are booked in 2-3 days prior to delivery so you will always know when your goods will arrive. If you have purchase garden furniture the standard delivery can arrive on a pallet. If you need help with the delivery please ensure you select the Delivery Plus service.
Please note that Stock Levels on our website may not 100% accurate (we do try our best to keep it up to date every day) - for the most up to date information please call us on 01235 834831.
Standard Delivery is 10 to 20 working days
As above but also includes; a two-man delivery service, they will carry each item into the room of choice up the stairs etc. Please notify us if you prefer this service and we can quote you the price. All orders over a certain amount are automatically upgraded free of charge to two man delivery.
As above Delivery Plus but also includes assembly of the items. We will not only assemble the items, but will also position the item(s) into the room of choice and take away the packaging. Please notify us if you prefer this service and we can quote you the price.
We are now able to offer premium next day delivery on some of the ranges. Minimum spend required, please contact us on 01235 834831 and we can discuss in detail.
Please confirm which delivery option your prefer at the checkout and we can quote you the price.
Lead times vary for made to order furniture - please check individual items for information. Items will be clearly marked if they are made to order products.
All items delivered free (to UK Mainland) except in remote areas (example: Scotland) and some postcodes will incur a surcharge. Standard Delivery to surcharge zones is 3 to 5 weeks. For the following postcodes-IV, DD, PH, AB, KW, EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD, LL, LD, SY16-20, 23-25, SA. CF, NP, Isle of Man, Isle of Wight, Channel Islands and Scottish Isles an additional charge may apply. If you do live in any of these areas please contact us for a quote.
We do not currently deliver to Northern Ireland due to the amount of time it is taking for orders to be delivered and the cost to both us and our customers. We do offer delivery to a mainland port free of charge, from where you can arrange collection from the English Port to the NI port and delivery from the NI port onwards. Please contact our customer service team to discuss this.
FREE UPGRADE to Delivery Plus when you spend £2500*
FREE UPGRADE to Delivery Super Plus when you spend £4500*
*Selected ranges excluded - contact us for full details
At Garden Furniture House we offer you a 14 Day Money Back Guarantee on all your purchases for extra piece of mind. You have the statutory right to return any products you have purchased within fourteen (14) days after the delivery for any reason (including if you simply change your mind).
To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid within seven (7) days of the return of the product(s).
Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you.
Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us. Please return the products to Garden Furniture House, Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. If you would like us to collect the products from you, then you agree that we may charge you the following return fees based on the size of each product to cover our direct costs:
Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:
- Large (individual) items - first item £100, subsequent large items £50, to a Maximum of £150
- Medium (individual) items - first item £50, subsequent medium items £25 to a Maximum of £150
- Small (individual) items - first item £20, subsequent small items £10 to a Maximum of £150
- Garden Furniture Sets - £150
Please refer to our Terms & Conditions for more details.